ITIL® Training and Certification

Your Gateway to IT Service Management Excellence

The ITIL® 4 Foundation course is the ideal starting point for your journey into IT Service Management (ITSM). This globally recognized certification provides a comprehensive understanding of the latest ITIL®4 framework, equipping you with the knowledge and skills to optimize IT service delivery and drive business success.

Get Certified in ITIL® 4 Foundation Today!

The ITIL® 4 Foundation course is the entry level course for certification in IT Service Management (ITSM). This course covers the latest version (4 released 2019) of ITIL®. ITIL has led the IT Service Management (ITSM) industry with guidance, training and certification program for over 30 years. ITIL 4 brings ITIL up to date in 2019 by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

This course prepares students for the ITIL® 4 Foundation exam. The ITIL® 4 Foundation certificate is a requirement for attending any of the ITIL® Managing Professional and ITIL® Strategic leader modules that lead up to the ITIL® master qualification.

Purpose of the exam is to test if participants are able to demonstrate sufficient recall and understanding of the ITIL® 4 service management framework, as described in the AXELOS syllabus, to take the test and be awarded the ITIL® 4 Foundation qualification.  The ITIL® 4 Foundation certificate is awarded on successful completion of the exam. The exam is closed book with forty (40) multiple choice questions. The pass grade is 65% (26 out of 40 questions). The exam lasts 60 minutes.

What ITIL can do to your Business

OPERATIONAL BENEFITS
Reduce overall IT support costs: 16% to 32%
Reduce Service Desk calls: 8% to 14%​
Reduce the average Incident resolution time: 28% to 48%
User downtime as a result of better Incident Management: 10% to 28%
Reduce the number of recurring Incidents: 7% to 13%
Reduce the number of failed Changes from improved testing: 15% to 27%
STRATEGIC  IMPROVEMENT BENEFITS
Service Portfolio rationalization and standardization can reduce overall IT spend by 6% to 14%
More effective and proactive Demand Management can reduce overall IT spend by 5% to 25%
More efficient and effective Request Fulfillment can reduce IT service delivery costs by 30%
Including service-based costing and pricing in a request-able Service Catalog results in:
6% reduction in unit costs
18% reduction in baseline business demand
20% reduction in overall IT spend

Phoenix One ITIL Training and Certification

ITIL ® 4 Foundation

This is the foundation course for ITIL® that introduces the complete operating model of this service management structure. ITIL®4 can be taken by tech professionals who are looking to gain a deeper understanding of critical concepts of IT and digital service delivery.
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ITIL® 4 Specialist: Drive Stakeholder Value

This course is for IT practitioners seeking to create synergy with stakeholders and build lasting relationships with them. ITIL®4 Drive Stakeholder Value’s objective is to teach its participants effective design thinking, how to optimize user and customer experience, and managing customer demand.
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ITIL® 4 Specialist: High Velocity IT

IT professionals who work in the tech field and who are expected to deliver digital solutions can reap the advantages of the ITIL®4 High Velocity IT module. This course is an excellent option for those looking to transition to operations that use Agile, DevOps, or Lean.
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ITIL® 4 Specialist: Create, Deliver & Support

The Create, Deliver, and Support module was produced to address the need of those looking to improve the design of their digital solutions. In this module, students will be taught how to enhance processes, manage teams effectively, and maximize value streams and workflows.
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ITIL® 4 Strategist: Direct, Plan and Improve

Direct, Plan & Improve their organization by creating and implementing a strong strategy will benefit greatly from this module. The ITIL®4 Direct, Plan and Improve module was produced to give its attendees the skills to effectively manage organizational change, make swift decisions, and innovate products while minimizing disruptions to their operations.
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ITIL® 4 Leader: Digital & IT Strategy

Leaders of the IT profession can take this module to gain direction on how to create effective IT strategies and innovative digital solutions. The ITIL®4 Digital and IT Strategy course aims to equip its students with the ability to strategically manage risks, respond to disruptions confidently, and maximize their operation’s potential.
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hear from former clients

"The trainer is knowledgeable and his method of imparting his knowledge, using layman's examples is effective. I like the engaging part, when the trainer asked for questions and get us to draw a house in the white board. I would still prefer the classroom instead of online class, but still the trainer has delivered it well even in online."
"The trainer is great on how he deliver all the information and knowledge in ITIL4. Awesome teaching, he teaches so well and he summarizes all the information that we need to learn in exam and specially in ITIL4. I enjoyed his class."
"I like the training as a whole especially the fact that the trainer explained what will happen in the actual exam. "
"The trainer provided some examples of his past experiences and also some real life scenarios regarding about the topic he is explaining so we can understand it much better. I like the part where we are given an amount of time to answer the sample exams in our textbook."

Ready to Get Certified?

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