The ITIL® 4 Foundation course is the entry level course for certification in IT Service Management (ITSM). This course covers the latest version (4 released 2019) of ITIL®. ITIL has led the IT Service Management (ITSM) industry with guidance, training and certification programs for over 30 years. ITIL 4 brings ITIL up to date in 2019 by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
This course prepares students for the ITIL® 4 Foundation exam. The ITIL® 4 Foundation certificate is a requirement for attending any of the ITIL® Managing Professional and ITIL® Strategic leader modules that lead up to the ITIL® master qualification.
Purpose of the exam is to test if participants are able to demonstrate sufficient recall and understanding of the ITIL® 4 service management framework, as described in the AXELOS syllabus, to take the test and be awarded the ITIL® 4 Foundation qualification. The ITIL® 4 Foundation certificate is awarded on successful completion of the exam. The exam is closed book with forty (40) multiple choice questions. The pass grade is 65% (26 out of 40 questions). The exam lasts 60 minutes.
Elevate your IT service management career with Phoenix One's ITIL® 4 Foundation certification training. Gain a comprehensive understanding of the latest ITIL framework and learn how to improve efficiency, reduce costs, and enhance customer satisfaction. Our expert-led training will equip you with the knowledge and skills to excel in today's dynamic IT landscape.
Key Benefits:
Our 3-day ITIL 4 Foundation training offers a deep dive into:
