Companies need employees that can systematically solve ill-structured problems. Majority of the problems encountered are not well defined and may not have only one cause or solution. These problems often require investigation. In these cases, the employee must truly investigate by moving beyond preconceived notions and analyzes many possible solutions. Additional data may need to be collected to address the requirements and have to choose and defend the most viable solution to the problem.
This course introduces unique, effective approaches to problem solving and decision making that has proven to be successful in producing improvements in efficiency, performance, and productivity.
