Service organizations that want to get their organization in order can use USM, the Unified Service Management method. The USM training deals with the management system of service providers. With USM the participant learns to make practical choices for managing a service organization. Choices that are now well-founded, and easy to understand, because they are based on a powerful service management architecture. This creates insight in the organization, the management, and the daily routines. This in turn is a precondition for a structural improvement of the organization's performance.
Employees learn to understand each other better with USM. Standardization of routines (across multiple disciplines and organizational units) is now within reach and supporting tools are easier and more effective with USM.
The two-day USM Foundation training teaches participants how to set up organizational governance in a simple way with no more than 5 processes and 8 workflows. The USM training is an eye-opener, even for seasoned experts. After a USM training you will never look at service management the same way again.
