IT Service Management has become a crucial component of most organizations today. It helps to streamline the activities of Information Technology into customer-facing services, which in turn improves the overall customer experience.
FitSM is a lightweight family of standards that aims to facilitate service management in IT service provision. It is designed to be easily recognized by professionals who possess the necessary competencies to implement effective ITSM processes. One of the advantages of FitSM is that it is less detailed and complex than other frameworks, making it easier to learn and apply in practice.
FitSM standards are auditable and focused on the core processes of IT Service Management. This means that they provide a standardized approach to managing IT services while still maintaining flexibility to adapt to different organizational needs. By implementing FitSM, organizations can achieve higher levels of efficiency, improve service quality, and enhance customer satisfaction.
While Best Practices in IT Service Management lack some elements of standardization, FitSM has been designed to address this issue by providing auditable standards in core processes. This makes it an ideal choice for organizations that want to focus on the essentials of IT Service Management without getting bogged down in complex frameworks.
