FitSM Advanced Service Operation and Control (SOC) is a training course designed for professionals who want to enhance their skills in managing and controlling service operations in an IT service management environment. The course focuses on providing learners with a comprehensive understanding of the key concepts, principles, and practices of service operation and control.
Through this course, learners will gain knowledge and skills in service operation processes such as incident management, problem management, request fulfillment, event management, and access management. They will also learn how to measure, monitor, and report on service performance, manage service-level agreements (SLAs), and ensure compliance with relevant regulations and standards.
