The IT Service Management (ITSM) and DevOps methodologies have been gaining momentum in organizations looking to improve their IT operations and service delivery. This 1-day training program is designed to equip participants with the foundational knowledge and skills required to effectively leverage ITSM in a DevOps environment.
The training program provides a comprehensive overview of the ITSM and DevOps domains, and explores how they can work together to achieve organizational objectives. It delves into the critical components of both methodologies, highlighting their similarities and differences, and showcasing how they can be integrated for maximum impact.
Participants will learn about the key principles and practices of DevOps, including continuous integration and deployment, automated testing, and infrastructure as code. They will also gain an understanding of the fundamental concepts of ITSM, such as service design, service transition, and service operation.
The training program features various group discussions and a case study that provides practical examples of how DevOps can be applied in an ITSM environment. By the end of the training, participants will have a clear understanding of how DevOps can be integrated with ITSM to create a seamless and efficient IT service delivery process.
